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We teach participants how to structure an exceptional customer experience from beginning to end.
Customer Experience Training
Effective Customer Solutions to Build Your Brand
Customer experience is an essential part of an organization’s success.
According to Bain & Company, businesses can grow revenues between 4%- 8% above their market when they prioritize better customer service experiences. With 3 out of 5 customers leaving your business after just one bad experience, now is the time to invest in your customer service.
Star Customer Service Representatives benefit from regular training and upskilling opportunities. In fact, 83% of high-performing service agents say they get the training they need to do their job well compared to only 52% of underperformers (Salesforce). Get the most out of your team by enrolling them in frequent customer service training opportunities.
In Effective Customer Solutions to Build Your Brand, Customer Service Representatives will gain the skills and behaviours needed to make each call a success. Participants will learn how to structure an exceptional customer service experience from beginning to end. The action-based program includes practical examples using clear and concrete tactics.
Each learner will understand the role they play in creating a successful organization and explore new techniques to make the most of their customer experiences.
OUR Customer Experience Programs include:
Evidence-Based Theories
Through 3 sessions, we provide you with the knowledge needed to create a great customer experience.
Easy to apply skills
We teach you new skills that can be easily added to your existing processes.
Engaging technology
We use state-of-the-art technology to enhance your learning experience and encourage collaborative learning.
